Claud Switzer Residental Care | Kaitaia - Services

Residential Care Agreement and Fee Structure

For further information about our services please contact us for a brochure or for our Residential Care Agreement and Fee Structure, you may also wish to read our
 Welcome to Switzer.

We welcome all visitors and enquiries.  
If you would like to view our facilities and talk to our staff, please

contact us

Kauri Rest Home

All single bedrooms with vanity units and shared bathroom facilities.

Matai Rest Home

All single bedrooms, of which, the majority have en-suite facilities.

Millie Dual Purpose Beds

All of the bedrooms are large and have large en-suite facilities.

Puriri Secure Dementia Unit

The Puriri Secure Care Unit is a protected living environment which provides rest home level care to older people who are adversely affected by dementia and related disorders.

The unit provides a safe, secure and homely environment.  The unit has 15 individual bedrooms, all with a toilet and vanity unit.  There are also shared shower and communal toilet facilities. We have 2 garden areas, a courtyard, and a larger area with pleasant views of the hills and surrounding farmland.  Residents and their families/whanau can sit outdoors and enjoy time together.  The rear garden has raised beds for those residents who enjoy looking after plants. The unit has been designed to provide a great indoor - outdoor flow so that residents can wander at their will within a secure environment.

Families are encouraged to visit and are free to take their relative out of the unit for a walk or an outing.  You are welcome to make a cup of tea or coffee at anytime.

A Diversional Therapist is part of the team so group or one-on-one activity sessions are held in Puriri Wing every day.  Residents are also invited to attend activities in other areas of the facility with staff from the unit caring for them.  We arrange outings for the residents and families are welcome to join these outings and to assist their relative or others (seating permitting).

Staff working in the unit have been chosen because they want to work with people with dementia, they have the specialist education, knowledge, skills and the personality and the manner required. There is daily and ongoing Registered Nurse oversight, with a Registered Nurse on-site and available at all times, day or night.

Day Care

Our Day Care Services are community based and held off-site in Mangonui, Ahipara and in Kaitaia. We have opted not to have them 9001:2015 Certified.  However, we apply the same quality management standards to them as we do to the residential care services.

The Golden Age Club

Provides social days out for older people. Club membership is free of charge for those older people who will benefit.  Click below for our Golden Age brochure.

The Alz Club

Is a day care service for people with dementia.  Click here for our Alz Club brochure.


Respite Care

Respite Care is the provision of regular planned periods of relief for carer(s).

More info

Carer Support

If you are caring for someone with a disability you may be eligible for a Carer Support subsidy.

More info

Your Rights and Responsibilities

The Code of Health & Disability Services Consumers’ Rights applies to all health services and disability support services in New Zealand.

As a client of the Claud Switzer Memorial Trust, your rights will be respected.

Your Responsibilities

As a resident you also have responsibilities. These include;

1. Respect for others

Residents must respect the rights of other residents, staff and visitors. This includes adhering to any rules of the facility and behaving in a way which is sensible and doesn't offend others. For example, noise should be kept to a reasonable level.

2. Respect for the facility

All residents must respect the facility and the property of other residents. This includes trying not to damage the surroundings, and not taking anything which belongs to someone else.

3. Keep others informed

Residents have a responsibility to keep others informed. This includes:
a) telling someone when they are leaving the facility, and when they return
b) telling the staff when they are unwell
c) working with staff to improve or maintain their health and wellbeing.

4. Health Information

Information will be collected from you prior to and when you commence any Switzer service to help us identify your needs. It is important that the information supplied is accurate and up to date.
The information you provide to us will be held securely. You may request access to the information in your file by writing to the Manager.


Our Advocacy service is...


Advocates are employed by services independent of the health and disability service providers and funders
and from government agencies.


The service is funded under the Health and Disability
Commissioner Act 1994.


Advocates will keep your information confidential.

On the side of the consumer

An advocate will support consumers who believe that their rights under the Code of Rights have been breached.

If you are unhappy about the service you received from a health or disability service provider you can:

Take your concerns directly to the person or organisation that provided the service. A copy of our complaints procedure has been included in your admission agreement. Forms are also readily available at Switzer to record your Compliments, Concerns or Complaints.

Get help and support from friends or family/whanau to raise your concerns with the provider.

Seek the support of an advocate to help you.

Independent advocates help and support people to know their Rights and the actions they can take if they have a concern about a health or disability service.

Ko enei ngā tangatā awhina me te tautoko kia mau, kiā u ai ou tika. He ratonga korē utu tenē mo nga tangata katoa.

Listens to your concerns
Gives you information about your Rights
Helps you to identify and clarify issues
Helps you to explore the options available to assist you to resolve each issue
Can support you in the actions you take to resolve your concerns

āwhina i te hunga pā pouri ki ngā mahi o te ratonga Hauora, Hauātanga ki a rātou.
whakamōhio atu i ngā tika.
whatkamōhio i ngā huarahi whakatakoto amuamu, me pēhea hoki te whakapā atu ki te Toihau Hauora, Hauātanga.
tautoko i te hunga e whakapono ana kua takahia rātou i raro i te ‘Ture Tiaki i Ou Tika’.
whatatinana i ngā whataritenga ki tāu e whakahau ai.
āwhina tāngata kia pakari ai i roto i te tiaki i a rātou ake.

 71 South Rd

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09 408 1480

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