Visiting hours will be from 10am to 4pm
If you want to visit outside these times, please make an appointment with the onsite team


Visitors will need to sign in at reception and will have a short health screening as a safety check for our residents. Your contact details will be retained for contact tracing purposes should these be required.


Goods brought into the facility must be wiped down at reception or leave at reception so infection prevention and control guidelines can be meet. Ensure the items are named.


  • SIGN A DECLARATION FORM -includes screening questions
  • HAND HYGIENE AGAIN and YOUR TEMPERATURE may be taken, if > 37.5 °C no visit

Visitor guidance at COVID-19 Level 1

The following recommendations are to manage visiting to minimise the risk of COVID-19 or any virus transmission to our elders and staff.


We are delighted to be at Alert Level 1. There are still a few small things we need you to do as we all continue to be vigilant about the COVID-19 virus.

Our staff will stay wide from visitors, please do not be offended. We are trained in infection control, this means vigilant cleaning will continue with regular and thorough cleaning of high touch and common areas to prevent the spread of any infection over the winter months. We will have an extra household cleaning shift on to ensure we stay as clean as possible.

Key prevention measures

Basic hygiene measures are the most important way to stop the spread of virus’s such as COVID-19. This includes:

  • Hand hygiene – washing hands regularly with soap and water, or cleansing with hand sanitiser
  • Staying at home if you are sick
  • Coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • Cleaning surfaces regularly.

The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu (viruses).

If you are concerned you may have COVID-19 please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

More information

There is more information about COVID-19 on the Ministry of Health website and on the Government’s COVID-19 website

Families need to manage their family for the best outcome for their elder, and
we will guide and support.

Tina Mills – General Manager
Joanne Philip – Nurse Manager
Doug Klever – Facilities Manager
Jacqueline Trinder Da Costa – HR Manager

What are we doing to curb the spread of any virus?

We are following all Ministry of Health guidelines, which you can find online. These are the aged care guidelines which all providers should be adhering to. Additionally, our staff have been thoroughly briefed in the procedures to protect elders and themselves. They are continually training to battle the coronavirus epidemic and continue to monitor our elders daily. Our staff are doing the very best they can.


When will the protocol be lifted?

Unfortunately, we just do not know. We are monitoring national and global recommendations and take the appropriate action, as advised from our New Zealand Aged Care Association.


Why can’t I take my elder out for a day trip?Yes, you can BUT…

Above all else, we have a duty of care to every person in our facility.

You must write down where you have been because if our elder becomes unwell, we will ring you for the contact tracing.

71 South Rd


Call Us
09 408 1480